Welcome to our FAQ page, where we answer all your questions about shopping with Nylabone Pet Shop! We know your pets deserve the best, and we’re here to make sure you have a paws-itively wonderful shopping experience.

About Our Products

What types of products do you offer?
We specialize in premium pet products including orthopedic and bolster beds, durable chew toys, high-quality dry food, comfortable pillow beds, convenient poop bags, and effective stain removers. Every product is selected with your pet’s comfort and happiness in mind!
Are your products suitable for all pets?
Most of our products are designed for dogs, though some items may be suitable for other pets. Please check individual product descriptions for details. We’re constantly expanding our range to pamper all types of furry friends!
How do I choose the right size bed for my pet?
Measure your pet from nose to tail base while they’re sleeping, then add 6-12 inches for comfort. Our product pages include detailed sizing guides, and our customer service team (fellow pet lovers!) would be happy to help you choose.

Ordering & Account

How do I create an account?
Simply click “Register” during checkout or in the top menu. We’ll only ask for essential information to make your future shopping tail-waggingly easy!
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll send reset instructions to your email. If you’re still having trouble, our support team at [email protected] will help you fetch it back!
Can I modify or cancel my order after placing it?
We process orders at “dog years” speed! If you contact us within 1 hour of ordering at [email protected], we may be able to help. After that, your order is likely already being packed with love by our pet-loving team.

Shipping & Delivery

Where do you ship?
We deliver happiness worldwide! (Except some remote areas and parts of Asia). Our premium carriers ensure your pet’s new favorite thing arrives safely from our Waretown headquarters to your doorstep.
How long does shipping take?
Orders process in 1-2 business days. Then choose:
  • Fast Standard Shipping ($12.95): 10-15 days via DHL/FedEx (perfect for urgent chew toy emergencies!)
  • Free Economy Shipping (orders over $50): 15-25 days via EMS (great for planned bed purchases)
How can I track my order?
You’ll receive tracking information as soon as your package starts its journey. Follow your pet’s new treasure in real-time from our warehouse to your door!
Are there any additional import fees?
We provide customs-friendly documentation for smooth border crossings. Any local import fees are the customer’s responsibility, but we promise no hidden charges from our side!

Payment Options

What payment methods do you accept?
We accept all major payment methods to make checkout smooth: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed with 256-bit encryption—your security is as important as our premium chew toys!
Is it safe to enter my credit card information?
Absolutely! We use industry-standard 256-bit encryption to protect your information. Shopping with us is as safe as leaving your favorite chew toy with your best furry friend.

Returns & Exchanges

What’s your return policy?
If any item doesn’t meet your pet’s exacting standards (we know how picky some chew toy critics can be!), you have 15 days from delivery to initiate a return. Contact us at [email protected]—we’ll guide you through our easy process.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect. Original shipping fees are non-refundable. We always stand by our products and want to make things right!
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact Us

How can I reach customer service?
Our pet-loving team is always here to help! Email us at [email protected] or write to:
Nylabone Pet Shop
3553 Front Street
Waretown, US 08758
We respond faster than a puppy to the sound of a treat bag!
Do you have any tips for first-time shoppers?
Pro Tip: Combine multiple items (like a pillow bed + chew toys) to reach the $50 free shipping threshold—your wallet and your pet will thank you! Also, check our seasonal promotions for extra savings on your pet’s favorite things.

At Nylabone Pet Shop, we don’t just deliver products—we deliver happiness, comfort, and solutions for pet parents worldwide. Because when your pet is happy, everyone’s happy!