Privacy Policy

🐾 At Nylabone Pet Shop, we treat your personal information with the same care we give to selecting our premium pet products. This policy explains how we collect, use, and protect your data—because your trust is as important to us as your pet’s happiness!

1. Information We Collect

When you shop with us, we may collect:

• Personal Details: Name, email address, shipping address, and phone number—just what we need to deliver those tail-wagging surprises!
• Payment Information: Credit card details (processed securely through our PCI-DSS compliant system) or PayPal information—though we never store full payment data.
• Order History: Products you’ve purchased to help us recommend the perfect chew toy or cozy bed for your furry friend.
• Device & Browsing Data: IP address, browser type, and pages visited—helping us improve your shopping experience.

2. How We Use Your Information

We use your data to:

• Process orders faster than a puppy chasing its tail
• Provide customer support that’s as reliable as your pet’s favorite chew toy
• Send order updates and delivery notifications (with no excessive barking—we promise!)
• Improve our website and products—because we’re always learning new tricks
• Send occasional promotions (only if you opt-in, and you can unsubscribe anytime)

3. Data Sharing & Disclosure

We only share your information when absolutely necessary:

• Shipping Partners: Delivery information with carriers like FedEx or UPS to get your products to your doorstep.
• Payment Processors: Secure transaction partners like PayPal or Stripe (they handle the financial heavy lifting).
• Legal Requirements: If required by law (we’ll always aim for full transparency if this occurs).

We never sell your information to third-party marketers—that’s a promise as solid as our toughest chew toys!

4. Data Security

We protect your data with:

• 256-bit encryption (military-grade security for peace of mind)
• Regular security audits (because vigilance never takes a nap)
• PCI-DSS compliance (the highest payment security standard)
• Limited employee access (only those who need it to help you)

5. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications (though we’ll miss you!)
• Request a copy of your data (just ask!)
• Withdraw consent where applicable

To exercise these rights, contact us at [email protected]—we respond faster than a dog to dinner time!

6. Cookies & Tracking Technologies

We use cookies (the digital kind, not the tasty ones!) to:

• Remember your preferences (like your favorite pet products)
• Analyze website traffic (helping us improve your shopping experience)
• Enable shopping cart functionality (so you don’t lose those carefully selected items)

You can manage cookies through your browser settings—though some features may not work as smoothly without them.

7. International Data Transfers

As we serve pet parents worldwide (except some remote areas and parts of Asia), your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws.

8. Policy Updates

We may update this policy occasionally—we’ll notify you of significant changes (because surprises are only fun when they involve new toys!).

9. Contact Us

For any privacy questions, contact our Data Protection Officer at:

Nylabone Pet Shop
3553 Front Street, WARETOWN, US 08758
Email: [email protected]